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Customer
Support
Unless
you are an experienced webmaster you will probably have some questions
as you set up your site. Your account manager will guide you through
the process in a prompt and friendly manner.
You
will have the same account manager as long as you are hosted by
Exclaim Domain Hosting, so he/she will be familiar with you and
your account enabling informed and accurate support.
Here
are some of the responses from our happy clients:
"Hey,
I just wanted to say thank you for all your help"
Eddie Copeland
"Thank
you once again for your quick response".
Daniel Casas
"Thanks
for your time and help on this matter. It is much appreciated"
D. Paterson
"our
new website is up and running to our complete satisfaction. Thanks
again...."
Steffen Morning
"thanks
you have really been a GREAT help!!"
Timothy Dunn
"Thanks
for your quick reply and great customer service."
Sean Neighbors
Email inquires
are encouraged at:
support@exclaim-domain-hosting.com
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 Network
Support
Facilities
Our servers are housed in a state of the art datacenter
facility located in Dallas, Texas which offers complete redundancy
in power, HVAC, fire suppression, network connectivity, and
security. With over 35,000 sq ft of raised floor and 15,000
sq ft of static free tile.
The datacenter facility sits atop multiple power
grids driven by TXU electric, with PowerWare UPS battery backup
power and dual power generators onsite. The HVAC systems are
a combination of glycol, chilled water, and condenser units
by Data Aire to provide redundancy in cooling coupled with 8
managed backbone providers. Twelve more third party backbone
providers are available in the building via cross connect. Fire
suppression includes a pre-action dry pipe system including
VESDA (Very Early Smoke Detection Apparatus) with over 600 smoke
detectors.
Network Infrastructure
Our network architecture utilizes the Enterprise
routing and switching engines from Juniper and Cisco. We utilize
Juniper M20 routers as border routers, Cisco 6500 series switches
in our distribution layer, Cisco 6500 and 5500 switches in our
aggregation layers, and Cisco 3500 and 2900 series switches
at the customer layer. Our network is fully meshed and redundant
with 8 backbone providers. Our current network consists of UUNet
(GigE), Sprint (GigE), Level 3 (GigE), Global Crossing (GigE),
Verio (GigE), Time Warner (GigE), Allegiance Telecom (2 x GigE),
and AboveNet (2 x GigE).
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