| 1)
How do I choose a plan? Bronze, Silver or Gold?
Assess your needs and future plans, it is always possible to upgrade.
Basic presentation website : Bronze
Website with interactive forms, or FrontPage development : Silver
Ecommerce site : Gold
2) How
do I sign up?
Visit our hosting packages page
and select a package there. Choose Bronze, Silver or Gold package,
monthly or yearly billing.
3) How
can I pay?
We accept Visa, Mastercard and American Express and online
cheques through our payment service providers, Clickbank
and Revecom. These specialty
payment processing companies employ state of the art security
encryption protecting your information with the industry standard
128BIT SSL.
We also accept
cheques, and money orders payable to Exclaim Internet Services
by snail mail at:
| Exclaim
Internet Services
5781 Sooke Road
Sooke, BC
V0S 1N0
Canada |
Be sure to
note the difference between US and CDN funds! Due to processing
time of checks we will hold your domain name during processing
until payment clears.
4)
What do I need to do to get started (domain name pointing)? Domains
registered with Exclaim Domain Name are automatically correctly
configured for our hosting packages.
If you already have a domain name registered you (as the
administrative contact for the domain name) must change your domain
name to point at our name servers.
Go to your domain registrar and change the information to:
Primary
Server Hostname: ns1.gearth.com
Primary Server IP: 66.96.247.44
Secondary
Server Hostname: ns2.gearth.com
Secondary Server IP: 66.96.247.45
Specific
instructions on how to do this with networksolutions can be found
by clicking here
If you choose
to receive a free domain name with our annual webhosting the changes
above will already be made.
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5) How
do I FTP?
You will receive an activation email that includes information
on how to upload your website to your hosting space, an example
of which is below:
USERID: yourdomain
PASSWORD: ***** (in activation email)
FTP HOSTNAME: ftp.yourdomain.com (temporarily until your domain
is visible, use one of the temporary FTP HOSTNAME addresses given
above.)
Keep in mind
if you are transferring a domain name that has not been registered
through us that DNS records are modified at your the Domain
Name Registrar you used. These changes take time during which
your domain name may not be visible to internet browsers for up
to 48 hours, for this reason if you have an active website it
is preferable to have an overlap of hosting during a change over.
A temporary FTP HOSTNAME: 24.65.186.22 will remedy this shorterm
problem and allow you to upload web information even before the
domain name fully resolves to the new address.
NOTE:
If you have FrontPage extensions installed, you should NEVER use
regular FTP to upload your files. This will damage the extensions.
Stick with one or the other all the time. By default your domain
does not have frontpage extensions installed.
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6)
How long does it take to setup my account and domain name?
New accounts are set up in less than 24 hours. Once an account
is set up an activation notice will be sent to you via e-mail
including your user-ID, password and FTP host-name. You can begin
uploading files to your new web site immediately.
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7)
How do I transfer files to my web-page?
If you are using FrontPage go on publish , type in your web address
user name and password.
For any other Program you have to use FTP.( direct your FTP Program
to the folder "public_html") this is your web server
root.
8)
Do you provide technical support?
Yes. We encourage our customers in need of assistance to send
e-mail to admin@exclaim-domain-hosting.com with questions or concerns
about their web site. However, we provide technical support only,
we cannot provide help with HTML syntax or CGI programming problems.
Tech support is done 5 days a week.
9)
Can I have more than one domain name pointing to my site?
Yes, you can have up to 5 domains pointing to any site we host.
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10)
Can I get additional FTP, and POP3 accounts?
Yes, you can set these up using your online control panel.
11)
Can I install my own CGI scripts?
Yes, with our silver and gold packages, several pre-configured
useful CGI scripts are available in the CGI center and you may
install other scripts also.
10)
What type of EMAIL accounts do I get with my hosting account?
POP 3, email forwarding and web mail email accounts are available
and configureable through the online control panel.
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11)
Do you maintain backup of my data?
Yes, all websites are backed up daily and the latest back up is
available to download at any time.
12)
Can you register a domain name for me?
Yes, please register domains at our partner site Exclaim
Domain Name
13)What
is your connection to the internet?
Each of the Network Operation Centers (NOC) features high level
security, raised flooring, climate-control, UPS power supply,
fire suppression system as well as multiple redundant connections
to major backbones such as UUNET, Level3, Genuity, Sprint and
Verizon. Each NOC is also equipped with backup batteries and diesel
generators, Cisco routers and switches; and is staffed 24x7 by
qualified system administrators and engineers. All servers are
secured in a state of the art Smart POP; monitored by both on
hand technicians, IP cameras and door security via Hand geometry
reader; OC3C connections are physically diverse and Sonet protected;
dual power feeds backed up with UPS, Rectifiers, Batteries and
Generator to ensure our customers have near zero down time.
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14) What database access we offer?
SQL databases for Silver and Gold accounts.
15) Do
you offer a web server statistic?
Yes, all accounts have webalizer traffic analysis facility
and access to the raw log files as well.
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16) What
are my email settings?
User name is all of you@yourdomain.com
Password is set by you
Incoming and outgoing mail servers: mail.yourdomain.com
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